Refund and Return Policy
Understand the terms for returns, cancellations, and refunds regarding digital keys and gift cards.
Gobokeys as a Price Comparator
Gobokeys is a comparison platform for digital game keys, gift cards, and subscriptions. We do not sell product keys directly nor process transactions on our website. When you select an offer, you are redirected to the respective partner merchant (such as Gamivo, Eneba, etc.) where the checkout is completed. Therefore, the refund and cancellation policies of the specific store where you completed the transaction will apply to your purchase.
1. Nature of Digital Products
Due to the intangible nature of digital goods (activation codes delivered electronically), standard return policies are subject to strict terms:
- Unrevealed Keys: Most partner stores allow cancellations and refunds if the product key has not been viewed or revealed in your customer account.
- Revealed Keys: Once a digital key has been revealed, viewed, or redeemed, it is considered consumed and cannot be refunded or returned.
2. Refund Eligibility Criteria
You may request a full refund or a product replacement from the merchant store if any of the following issues occur:
Invalid or Duplicate Key
If the code provided has already been redeemed by another user or shows an invalid key error message upon activation.
Incorrect Region or Platform
If the delivered product is restricted to a different region than advertised (e.g. Europe only instead of Global) or for the wrong platform.
3. How to Request a Refund
To request a refund, you must contact the merchant store directly where you completed the purchase. Please follow these steps:
- Log in to your account on the partner store where you made the purchase.
- Open a support ticket explaining the issue.
- Provide full screenshots of the activation error, including the platform's error message (Steam, Xbox, PlayStation, etc.) and your system clock.
Note: Refund processing times depend on your payment method (Credit Card, PayPal, Crypto) and the merchant's internal policies.
4. Gobokeys Mediation & Support
We value the safety and satisfaction of our users. If you face issues getting support or resolving disputes with any partner store listed on Gobokeys, we are here to help:
Email us at support@gobokeys.com with your order number, the partner store's name, and screenshots of your support history with them. Our team will review the case and mediate with the merchant to find a resolution.